Shipping policy

Shipping Policy
Last updated: July 19, 2026
    Thank you for shopping with Luxe nova. This policy tells you how we handle shipping for your orders.
    Order Processing Time
    All orders are processed within 2 to 3 days (Monday through Friday) after you place your order.
    You will get another notification when your order has shipped with your tracking info.
    Note: Orders are not shipped or delivered on weekends or holidays.
      Shipping Rates and Delivery Estimates
      Shipping charges for your order will be calculated and shown at checkout.
        International Shipping
        We currently ship to [List countries or regions, e.g., the United States, Canada, and the UK].
        International shipping charges are calculated at checkout.
        Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Luxenova is not responsible for these charges if they are applied and are your responsibility as the customer.
          Order Tracking
          When your order ships, you will get an email from us with a tracking number you can use to check its status. Please allow 48 hours for the tracking info to become active.
          If you haven’t received your order within [10] days of receiving your shipping confirmation email, please contact us with your name and order number.
            Lost, Delayed, or Damaged Packages
            Delayed Packages: Luxenova is not responsible for carrier delays once the package has left our facility.
            Damaged in Transit: If your order arrives damaged in any way, please email us as soon as possible at Luxenova.site@gmail.com with your order number and a photo of the item's condition. We address these on a case-by-case basis.
            Lost Packages: If the carrier marks your package as delivered but you have not received it, please contact the local shipping carrier to file a claim.